Job Responsibilities:
- Monitor all administrative matters within the branch to ensure the smooth operation of all departments according to the company’s approved policies.
- Coordinate and ensure that all departments distribute products correctly within the branch.
- Work on monitoring employees to implement cross-selling or upselling in the cold, hot, and pastry sales departments.
- Monitor the availability of raw materials in the processing unit and supply orders to the operator on time from the warehouse.
- Supervise the opening or closing process of the branch and ensure general safety procedures.
- Resolve any customer issues and ensure customer satisfaction.
- Train and develop employees optimally to ensure workflow.
- Motivate team members and provide them with necessary support in terms of training and development.
- Perform any other duties related to their work as assigned by the direct supervisor.
Job Requirements:
- Diploma certificate as a minimum requirement.
- 5-7 years of experience in the food and beverage industry.
- Experience in dealing with customers.
- Computer skills (Excel, Word, Outlook).
- Sales and team management experience.
- Leadership skills.
- Employee development.
- Negotiation and decision-making skills.
- Change management.
- Effective communication.
- Knowledge of the market and competitors.
- Product knowledge.
- Training and guidance.