Job Summary:
Responsible to sell cold desserts within the branch using appropriate methods , ensure to provide the best customer service .
Job Duties & Responsibilities :
- Focus on presenting dessert items in an appealing manner.
- Emphasize both cross-selling and upselling techniques to enhance customer experience.
- Regularly check the validity and quality of desserts and products within the department.
- Coordinate with the Cold Sales Team Leader to ensure proper labeling of production and expiration dates, as well as accurate weights for each package.
- Pay attention to selling older inventory before newer items.
- Regularly inspect refrigerators, counters, and display areas.
- Ensure proper functioning of equipment and address any issues promptly.
- Continuously monitor refrigerator temperatures according to the quality department’s approved schedule.
- Suggest new products to customers based on their preferences and needs.
- Understand customer requirements during the sales process.
- Provide necessary supplies to the Cold Sales department regularly.
- Strive to provide outstanding customer service to build customer loyalty.
- Maintain cleanliness and hygiene in the department.
- Be aware of all ingredients in the products to avoid selling items that may cause allergies for specific customers.
- Maintain a professional appearance at all times.
- Perform any other related duties assigned by the direct supervisor.
Job Requirements:
- 1-3 years of experience in Sweets Sales (cakes, arabic sweets & chocolates).
- Experience in direct sales ( Retail).
- Excellent customer service skills.
- Effective communication and persuasion abilities.
- Proficiency in cross-selling and upselling techniques.